Contact information
Customer Support
We're Here to Help
Welcome to Shopbabef Customer Support.
We are here to assist you with questions about our metal wall decor, wooden wall decorations, existing orders, shipping arrangements, returns, and refunds.
Whether you need additional product information or assistance with an order, please contact our customer support team using the details below.
Contact Information
Customer Support Email: [email protected]
Customer Support Phone: +86 13871773129
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Website: https://shopbabef.com
For order-related inquiries, please include your order number and a brief description of your question so our team can identify the relevant purchase and assist you more efficiently.
Product Information
If you have questions before placing an order, our customer support team can assist with available product information, including:
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Product styles, designs, and available options.
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Product dimensions and materials, where confirmed.
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Package contents and included accessories.
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Installation information and hanging requirements.
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General product care and maintenance guidance.
Please review the product description and photographs before purchasing. If you require a specific measurement, mounting accessory, or material detail that is not listed, contact us before placing your order.
Order Assistance
For assistance with an existing order, please provide your order number and the email address used during checkout.
We can help you with order information, available order status details, and requests for changes or cancellations.
Changes and cancellations depend on the order's processing and fulfillment status. Once an order has been dispatched, certain changes may no longer be possible.
Shipping and Delivery Support
If you have questions regarding your shipment, delivery status, or tracking information, please contact us.
Our team can assist with available shipping details and help review delivery-related concerns.
Shipping charges, estimated delivery times, and applicable conditions are described in our Shipping Policy and displayed during checkout where relevant.
Delivery estimates may vary depending on the destination, shipping carrier, and circumstances affecting transportation.
Returns and Refunds
If you would like to request a return or refund, please contact our customer support team at:
Please include your order number, the product concerned, and a description of the issue.
If an item arrives damaged, defective, or different from what was ordered, photographs of the item and packaging may help us review your request.
Returns and refunds are handled in accordance with our published Return & Refund Policy and applicable consumer protection laws.
Please contact us before sending an item back so that we can provide the appropriate return instructions.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us with the relevant order details.
Where available, include photographs showing the product, the reported issue, and the packaging.
Our team will review the information provided and explain the appropriate next steps in accordance with our Return & Refund Policy.
Business Information
Brand: Shopbabef
Legal Company Name: Gucheng County Chunmiao Rice Trading Co., Ltd.
Owner / Representative: Ju Tian
Customer Support Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +86 13871773129
Website: https://shopbabef.com
Business Address: No. 044, Building A, Science and Technology Building, Intersection of Taishan Road and Fenshui Road, Chengguan Town, Gucheng County, Xiangyang, Hubei Province, China
Thank you for choosing Shopbabef. We appreciate your interest in our wall decorations and look forward to assisting you.